What is Personal Information?
Personal information is information that specifically identifies an individual such as a customer’s name, address, telephone number, e–mail address, credit card or other account number, and information about that individual’s activities when directly linked to that person, such as information about his or her purchases. Personal information also includes demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other personal information that identifies you.
Personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires.
What information do we collect and when?
You provide personal information to us in a number of ways when you visit our Site or use our service. For example, you provide us with personal information when you:
- purchase products and services
- create a user account
- sign up for our email list or electronic newsletters
- participate in surveys
- elect to share content from our website(s) with your friends
- contact us by email for any reason (such as to request customer service or provide us with your comments/feedback).
- fill out contact forms
- use our online chat service
- apply for a job with us
We collect your name, billing address, service usage address, email address, phone number, credit card information, login information, order information and payment settings in this manner. We also collect information about the device and browser you use, your network connection and your IP address.
How We Use Personal Information
RANsquawk uses your personal data:
- to provide goods and services to you;
- to make a tailored website available to you;
- to manage any registered account(s) that you hold with us;
- to verify your identity;
- for crime and fraud prevention, detection and related purposes;
- with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
- for market research purposes - to better understand your needs;
- to enable RANsquawk to manage customer service interactions with you; and
- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
- email marketing (if you have opted in) from RANsquawk as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties
Cookies, Web Beacons, and Other Similar Technologies
What is a cookie?
A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.
- We may also use web beacons, tracking technology and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
Our websites work better with cookies enabled. Our cookies don't give us or anyone else access to your personal data.
We strongly advise you to keep cookies enabled when you use RANsquawk's website. However, you can use your browser to delete and reject cookies. There are instructions on how to delete cookiesand how to control cookieson the About Cookies' website
We want our website to be as user friendly as possible. To help us understand how well the website is working (and how we can improve it) we use third-party analytics tools such as Google Analytics.
Analytics tools help us collect information about how people in general use our websites. For instance, it helps us monitor how many people visit each page, how long people stay on each page, which search engines people use to find our website and which links are clicked on.
These cookies do not collect or store personal information about you. Analytics data cannot be used to identify you, or to tell us what you did on our website. It is completely anonymous.
Click here to opt out of Google Analytics
Third Party Advertising Partners
We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet.
In addition to the information about your visits to our website, our service providers may also use the information about your visits to other websites to target advertisements for products and services available from RANsquawk.
You can opt out of all third party cookie advertising by visiting http://optout.aboutads.info
Facebook Custom Audience Ads
We may display interest-based ads to you when you are using Facebook through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalize our ads based on your browsing experience with us. We do not share any of your personal information with Facebook. The tool lets RANsquawk convert your email address to a unique number that Facebook uses to match to unique numbers Facebook generates from email addresses of its users.
I would like to opt OUT of Facebook Custom Audience ads
RANsquawk may use, through its Website, the Twitter retargeting service to advertise on Twitter to previous visitors to our Website. Twitter retargeting is a retargeting and behavioural targeting service provided by Twitter.
Twitter retargeting displays relevant advertisements to you based on pages of the RANsquawk Website that you have viewed by placing a cookie on your computer. This cookie does not identify you or give us access to your computer. The cookie allows us to show you relevant advertisements across the Twitter Network based on your previous browsing of the RANsquawk website.
You can opt out of all third party cookie advertising by visiting http://optout.aboutads.info/
We allow you to elect to receive, or not receive, certain information from RANsquawk. RANsquawk adheres strictly to permission-based email policy. Except where mentioned above, RANsquawk will not send you unsolicited email information, commercial offers or advertisements. RANsquawk will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms not involved in the provision of RANsquawk services, nor will RANsquawk use customer contact lists for our own marketing purposes.
If you are opted in to receive marketing emails from us and wish to unsubscribe, you can do so by clicking on the Unsubscribe hyperlink at the bottom of the marketing email you receive or by sending an email to us at firstname.lastname@example.org
Please note that opting-out of Marketing communications does not affect your receipt of business communications that are important to your interaction with RANsquawk, such as support/service communications, security updates or account management
Links to Other Websites
Sharing of Personal Information
In addition, information about our customers, including personally identifiable information, may be disclosed as part of any merger, acquisition, debt financing, sale of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which personally identifiable information could be transferred to third parties as one of the business assets of the company.
We have put into place reasonable security measures in an effort to protect personal information while it is under our control.
Access to your personal information
You can contact us to request a copy of your personal information or delete your information by emailing us at email@example.com. We shall attend to your request on a confidential basis within thirty (30) days of the request being received. Any request for deletion will only be undertaken to the extent that it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements worldwide.
Access of your personal information may be refused if:
- Providing access would pose a serious and imminent threat to life or health of a person;
- Providing access would create an unreasonable impact on the privacy of others;
- The request is frivolous and vexatious; or
- Denial of access is authorised or required by law.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.
Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.
Your Comments or Concerns
Revised date May 2018